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BIG BUBBLE HELP CENTRE

  • What are your opening hours?
    We are open from 8:30am until 5:30pm Monday to Friday except for Thursday in which we close at 6pm. We are also open from 8:30am until 1pm on Saturday. Our opening hours can also be found under the "Contact" section at the top of the page.
  • Where are you located?
    Big Bubble is located at 18 Elliott Street, Midvale WA 6056. A map of our location can also be found under the 'Contact' section at the top of the page.
  • Can I refill my containers at Big Bubble?
    In regards to our liquid products; we are able to refill our containers that have been purchased from us initially, however, due to weights and measurements regulations we cannot fill containers that are not our own as they are filled by volume and not by weight. In regards to our powder products; we can refill any non-dangerous goods products (e.g. bicarb, laundry powder, etc) in any container with a sealable lid and in good condition. However, any dangerous goods products (e.g. dishwashing machine powder) can only be exchanged or refilled in our containers.
  • Are there any other Big Bubble store locations?
    There is only one Big Bubble store, located at 18 Elliott Street in Midvale. We do have a select range of our cleaning products available at the following places: - Manjimup Stock Feeds - Manjimup - Plastics Plus - Albany - Skipping Stones Refillery - Mobile (Perth Metro) - Northern Valleys Locavore Store - Bindoon Contact the stores mentioned above to find out if the particular Big Bubble product you are after is stocked.
  • What brands do you stock?
    The brands that we stock can be found under the 'Products by Brand' menu at the top of the page.
  • Can you specially order in specific products?
    Yes! Just see one of our team members in-store or contact us via phone or email and we will do our best to source the product you are looking for.
  • Do you deliver?
    We have a delivery run twice per week where we deliver any bulk orders of our cleaning products to the Perth metro area. For all other products that we stock, we are happy to organise postage via Australia Post. Please contact us via the chat button, email or call us on 92741992 to find out more or to place an order.
  • How can I find out if you have a particular item in stock?
    The best way to be sure we have a particular item in stock is to call us on (08) 9274 1992, email us at info@bigbubble.com.au, contact us via our social media platforms (Facebook/Instagram) or message us directly via the chat function on our website.
  • Do you offer wholesale or trade accounts?
    Yes! Click here to apply for wholesale or a trade account.
  • Do you have gift cards available?
    Yes! Our gift cards can be purchased in-store, loaded with whatever amount you would like with no additional fees. They have no expiry.
  • What is your returns policy?
    Our returns policy can be viewed here.
  • Are there any bulk discounts available for large orders?
    Many of our products have bulk pricing available. To discuss your order please contact us via our chat, email us at info@bigbubble.com.au or fill out the contact form on our home page.
  • Can I buy Big Bubble cleaning products in bulk?
    Yes! We offer the majority of our liquid products in a 15L bulk drum size, with the drum being exchangeable for a $10 discount on the next drum. Our powder products are all also available in either a 20kg or 25kg bag.
  • Are the Big Bubble cleaning products locally produced?
    Yes! The Big Bubble cleaning products are locally produced just round the corner from our retail store in Midvale.
  • Can I refill my containers at Big Bubble?
    In regards to our liquid products; we are able to refill our containers that have been purchased from us initially, however, due to weights and measurements regulations we cannot fill containers that are not our own as they are filled by volume and not by weight. In regards to our powder products; we can refill any non-dangerous goods products (e.g. bicarb, laundry powder, etc) in any container with a sealable lid and in good condition. However, any dangerous goods products (e.g. dishwashing machine powder) can only be exchanged or refilled in our containers.
  • How does the refilling system work?
    Step 1. Purchase a Big Bubble product off the shelf. Step 2. Once the product has been used, return to the store and make your way to the Elliott Street entrance counter. Step 3. One of our team members will ask you if you would like the container refilled and will then proceed to refill the container on the spot for you. Step 4. Pay the discounted price for having your container refilled! Repeat steps 1-4, saving you money and the environment!
  • Are the Big Bubble products environmentally friendly?
    The Big Bubble cleaning products are a Western Australian range of cleaning products that was developed in 1981 as an environmentally friendly alternative. A leader in the concept, Big Bubble immediately introduced a program of refilling containers along with specially building a factory that is EPA, Minerals and Energy, and Fire Department approved. It is also recognised by the Water Authority as complying to the current 'fixed quality waste water' system, taking care of our water ways. The majority of Big Bubble products are biodegradable, phosphate free/low phosphate, are not tested on any animals and do not contain animal products with approval from the Animal Liberation Society. Material Safety Data Sheets are Available for all products as per Health department regulations via the MSDS tab.
  • Do you stock Vinyl?
    Yes! We stock a large range of HTV (Heat Transfer Vinyl), permanent and removeable vinyl that can be cut to size.
  • Do you carry seasonal or holiday-themed craft supplies?
    Yes! We carry a range of seasonal craft supplies at certain times of the year including Christmas, Easter and more!
  • What types of craft supplies do you carry?
    A list of the types of craft supplies that we carry can be seen here.
  • Do you offer any craft classes or workshops?
    Unfortunately we don't offer any classes or workshops, however, we are always happy to help you in whatever way we can.
  • Do you offer homebrew starter kits for beginners?
    Yes! We offer starter kits for all types of brewing whether it is for beer, spirits, kombucha and everything inbetween. There are starter kits available for both beginners and experienced brewers alike. Click here to view our brewing starter kits.
  • Can I get my CO2 gas bottle refilled at Big Bubble?
    Yes! We offer both an exchange service (for approved bottles) for instant turn around as well as a refill service (24 - 48hr turn around) if you would prefer to keep your particular bottle or if it is a bottle that isn't approved for exchange.
  • Do you exchange SodaStream bottles?
    Unfortunately we do not exchange SodaStream bottles, however, we do offer the Kegland 450g gas bottles for purchase and exchange, that suit most SodaStream machines. These bottles are generally much cheaper than the SodaStream branded ones.
  • Do you offer any homebrewing classes or workshops?
    Unfortunately we don't offer any classes or workshops, however, we are always happy to help you in whatever way we can.
  • My brew has stopped fermenting, what do I do?
    If your fermentation appears to have stopped and your hydrometer reading isn't where it should be yet, there can be a number of causes. The most common cause is temperature. If the temperature has become too cool at some point during the ferment, the yeast will go dormant and sink to the bottom until it is warmed up and 'encouraged' to get back to work. To remedy this, the use of a heat belt/wrap/pad can be enough to warm your brew back to the correct fermenting temperature along with a gentle stir to get the yeast off the bottom and encouraging them to start eating sugars again. If the temperature has become too hot at some point during the ferment, the yeast could potentially have been killed. To remedy this, repitch another packet of yeast. Another common cause for stuck fermentation is underpitching yeast. If not enough yeast is pitched at the start of the brew (e.g. only 1 packet of dry yeast to an ale with an OG above 1.048), they may not be up to the task of consuming all of the sugars. To remedy this, either repitch another packet of yeast or provide some yeast nutrient. If none of these options result in the brew fermenting again, please get in contact with us by either messaging us via the chat button, emailing us at info@bigbubble.com.au or contacting us via the contact form on our home page so that we can help you solve your problem.
  • How do I book a pool/spa service?
    You can book a pool or spa service here.
  • Can I get my pool/spa water tested at Big Bubble?
    Yes! We offer FREE pool and spa water testing and advice in-store.
  • How often should I test my pool/spa water?
    We recommend that you come in-store to have your pool or spa water checked every 2 weeks during Summer and every 4 weeks in Winter. Home testing should be performed every 2 - 3 days ideally.
  • How long should I run my pool pump each day?
    During Summer we recommend running your pump for 8 hours per day, split into two 4-hour runs, morning and afternoon (e.g. 7am - 11am and 2pm - 6pm). During Spring and Autumn we recommend running your pump for 6 hours per day, split into 3-hour runs, morning and afternoon (e.g 8am - 11am and 2pm - 5pm). During Winter we recommend running your pump for 4 hours per day, split into 2-hour runs, morning and afternoon (e.g 9am - 11am and 2pm - 4pm).
  • What steps should I take to prepare my pool for Winter?
    Preparing your pool for Winter is an essential step that is quite often overlooked. This is important so that your water remains clear and well balanced ready for the following swimming season as well as protecting your pool and equipment from damage, saving you money! Step 1. Have your pool water tested in-store and balance accordingly. Step 2. Add the Big Bubble Winteriser solution to help reduce algae growth. Step 3. Ensure sure your pump is running atleast 4 hours per day, morning and afternoon (e.g. 9am -11am and 2pm - 4pm). Step 4. Have your pool water tested in-store monthly.
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