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SHIPPING AND RETURNS

Shipping Policy

Overview

Big Bubble is a retail store based in Midvale, Western Australia. You can collect your order from our store or have it delivered anywhere in Australia. Shipping is calculated at checkout, so you can see the cost before you place your order.

 

​How ordering works

  1. Add your items to your cart and head to checkout.

  2. Choose your delivery option and your preferred payment method: PayPal, credit card, EFT (bank transfer) or pay in store.

  3. Place your order. You won't be charged at checkout.

  4. We confirm we have your items in stock and ready to ship, then email you a payment link.

  5. Once payment is received, we dispatch your order.​

 

Store Pickup

Choose Store Pickup at checkout to collect your order at no shipping cost.

Big Bubble 18 Elliott Street, Midvale WA 6056 (08) 9274 1992 info@bigbubble.com.au

Once your order is ready, we'll be in touch with collection details.​

 

Shipping Australia Wide

We ship to all states and territories. Depending on the size, weight and destination of your order, your options may include Australia Post, Aramex, Couriers Please or TNT/FedEx.

Enter your delivery address at checkout and your shipping options and cost appear automatically. If none appear, check that your suburb and postcode are correct and match. If you still don't see any options, select "Provide a quote" and we'll work out your shipping cost and get back to you.

We do not offer international shipping. Delivery is within Australia only.​

 

Dangerous Goods

Some products are classed as dangerous goods. Shipping is still shown at checkout for these items, and additional dangerous goods fees are included in the cost. Limited Quantity dangerous goods items do not have these fees.​

 

Heavy and Bulky Items

Some products are too heavy or bulky to be sent with standard carriers to all locations. If no shipping options appear for your order, select "Provide a quote" and we'll get back to you with the best option. Store Pickup is also available.​

 

Questions?

Get in touch before you order and we'll happily help.

(08) 9274 1992 | info@bigbubble.com.au

Big Bubble, 18 Elliott Street, Midvale WA 6056

Return & Exchange Policy

Returns or exchanges will be provided at the managers discretion.

We are not required to provide a refund or replacement if you change your mind.

You can choose a refund or exchange if an item has a major problem.

 

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it

  • Is unsafe

  • Is significantly different from the sample or description

  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time.

If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase —e.g. your receipt.

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